Privacy Policy


At Vaival Solutions, we are committed to respecting the privacy of your personal and corporate information. This Privacy Policy outlines how Vaival Solutions collects, uses, and discloses information and provides you with choices regarding this information. This Privacy Policy also aligns with changes in the new data protection laws, including GDPR.

Applicability Of This Privacy Policy

This Privacy Policy is applicable to Vaival Solutions’ retail ERP software, including associated point-of-sale solutions, VaivalSolutions.com, and other Vaival Solutions websites. If you disagree with the terms, please refrain from accessing or using our services. This Privacy Policy does not apply to third-party applications or software that integrates with our services or any other third-party products, services, or businesses.

Information We Collect And Receive

Customer Data: Customers or authorized users routinely submit Customer Data to Vaival Solutions when using our services. This may include personal data such as identity, contact information, professional data, financial data, transaction data, and marketing preferences.

Other Information: Vaival Solutions collects, generates, or receives other information, including log data, services metadata, technical data, profile data, and cookie information.

Links to Other Websites

Our websites and services may contain links to third-party websites. We do not accept responsibility for the privacy practices of these third-party websites. Please review their privacy policies before submitting any personal data.

Age Limitations

To comply with applicable law, Vaival Solutions does not allow individuals under 16 years old to use our services. If we discover that someone younger than 16 has provided personal data unlawfully, we will take steps to delete such information.

How We Use The Information

Customer Data: Vaival Solutions will use Customer Data in accordance with the customer’s instructions and as required by data protection law.

Other Information: Vaival Solutions uses other information to operate our services, communicate with users, develop features, and send relevant communications.

To send emails and other communications. We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications or other news about VAIVAL SOLUTIONS. These are marketing messages so you can control whether you receive them.

Data Retention

Vaival Solutions retains Customer Data in accordance with the customer’s instructions and as required by applicable law. The deletion of Customer Data and other use of services may result in the deletion or de-identification of certain associated other information.

How We Share And Disclose Information

Customer’s Instructions: Vaival Solutions will share and disclose Customer Data in accordance with the customer’s instructions and applicable law.

Displaying the Services: Other Information may be displayed to authorized users.

Third-Party Service Providers: We may engage third parties to process other information and support our business.


Vaival Solutions takes the security of data seriously. We implement measures to protect information from loss, misuse, and unauthorized access. However, given the nature of technology, we cannot guarantee absolute safety.

Your Rights

You have the right to access, erase, restrict processing, data portability, object, and lodge a complaint. To exercise these rights, contact us at info@vaivalsolutions.com.

Data Protection Officer

Contact our Data Protection Officer at support@vaivalsolutions.com.

Changes To This Privacy Policy

Vaival Solutions may change this Privacy Policy. We will post changes on our website and encourage you to review it. If you disagree with the changes, you should end your services subscription.

Contacting Vaival Solutions

For questions about this Privacy Policy or our practices, contact us at support@vaivalsolutions.com.