Introduction
At Vaival Solutions, we are committed to respecting the privacy of your personal and corporate information. This Privacy Policy outlines how Vaival Solutions collects, uses, handles, and shares information and provides you with choices regarding your information. This policy also aligns with new data protection laws, including GDPR.
Applicability Of This Privacy Policy
This Privacy Policy is applicable to Vaival Solutions’ retail ERP software, including associated point-of-sale solutions, VaivalSolutions.com, and other Vaival Solutions websites. If you disagree with the terms, please refrain from accessing or using our services. This Privacy Policy does not apply to third-party applications or software that integrate with our services or any other third-party products, services, or businesses.
Information We Collect And Receive
Vaival Solutions collects the following types of information:
1. Customer Data
Customers or authorized users may submit Customer Data to Vaival Solutions when using our services. This may include:
- Identity and Contact Information: Name, email address, phone number, and other contact details.
- Professional Data: Job title, company information.
- Financial Data: Payment information, transaction history.
- Marketing Preferences: Communication preferences for marketing purposes.
2. Device and Technical Information
We collect information from or about the devices you use to access our services, including:
- Device Information: IP address, device type, operating system, unique device identifiers.
- Log Data: Time, duration, and frequency of use, error logs.
- Services Metadata: Features used, navigation within the app.
- Cookies and Tracking Technologies: To monitor how users engage with our services.
3. Contact List Information (If Applicable)
With user permission, Vaival Solutions may collect and sync contact list information to enable certain app features, such as customer management, invoicing, and communication functions.
How We Use The Information
1. Customer Data
Vaival Solutions uses Customer Data:
- To provide services: We process your personal and professional information to deliver our ERP and related services in accordance with your instructions.
- To communicate with you: We may send important notifications regarding the service, security alerts, and technical or administrative updates.
2. Device and Technical Information
Device and technical information is used to:
- Improve the user experience: Track usage patterns and ensure service reliability.
- Ensure security: Monitor for potential fraud or security threats.
3. Contact List Information
Contact data is used to:
- Facilitate customer communications: Sync contacts for invoicing, sending notifications, and managing client relations.
- Enhance app features: Enable seamless customer management and operational efficiency within our ERP solutions.
How We Share And Disclose Information
- Customer’s Instructions: Vaival Solutions will share and disclose Customer Data according to the customer’s instructions and as required by law.
- Third-Party Service Providers: We may share device and technical information with third-party service providers to improve functionality, enhance services, or troubleshoot issues.
- Contact Data: Contact list information is not shared with third parties for marketing purposes. It is only used to provide business-related features like client management and notifications within the app.
- Compliance with Legal Obligations: We may disclose personal information if required by law or to comply with a legal process.
Data Retention
Vaival Solutions retains Customer Data in accordance with your instructions or as required by applicable law. Contact list data is retained only for as long as necessary to fulfill the purposes for which it was collected.
Your Rights
You have the right to:
- Access your data: Request details of the personal data we hold about you.
- Erase your data: Request deletion of your personal data.
- Restrict processing: Limit how your data is used.
- Object to processing: Withdraw consent for data processing at any time.
- Data portability: Request transfer of your personal data to another service provider. To exercise these rights, contact us at info@vaivalsolutions.com.
Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no system can be completely secure, and we cannot guarantee the absolute safety of your information.
Age Limitations
Vaival Solutions does not allow individuals under the age of 16 to use our services. If we become aware that someone under 16 has provided personal data, we will take steps to delete it.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. Continued use of the services after such changes signifies your agreement to the updated terms.
Contacting Vaival Solutions
For questions about this Privacy Policy or data practices, please contact us at